The Hilton Daytona Beach is looking for responsible and motivated service professionals to join its banque up team. This is a PART TIME position. Hours vary based on events. Weekends are a must.
Approach all encounters with guests, whether internal or external in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
Be familiar with Hotel Standard Operating Procedures. Set up event space in a timely and safe fashion according to instructions/details outlined on Banquet Event Orders (BEOs) and floor plans; chairs, tables, linen, displays, etc.
Maintain High standards of cleanliness and sanitation throughout banquet function space, pre-function space and storage areas to include carpets, walls, walks, windows, heating/air conditioning units, etc.
Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner as it pertains to function room set-up.
Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service with regards to function room set-up.
Maintain complete knowledge of:
Daily scheduled group functions, times, locations, amount of people.
Location of all Hotel function space and names of rooms.
All styles of meeting and Banquet room settings.
Correct maintenance and use of equipment.
All Departmental/Hotel policies and procedures.
All safety guidelines.
Provide excellent customer service and ensure customer needs are met.
Be familiar with all current and upcoming event details.
Should be able to work under pressure and also work in long or break shifts.