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Hilton Daytona Beach

Hilton Daytona Beach - Starbucks Supervisor

Daytona Beach, Florida•Full-time
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About the Job
As a Starbucks Supervisor, you serve as a bridge between the Starbucks brand's operational excellence and Hilton’s world-class hospitality standards. You will lead a team of baristas to deliver an exceptional guest experience within a fast-paced hotel environment.

Job Summary:
The Shift Supervisor supports the Starbucks Manager in overseeing daily operations, ensuring that both Starbucks brand standards and Hilton's service values are consistently met. This role involves guiding a team, managing shift transitions, and maintaining a welcoming "Third Place" environment for hotel guests.

Key Responsibilities:
  • Team Leadership & Development
    • Supervise, lead, and deploy a team of baristas during assigned shifts to ensure smooth operations.
    • Train and coach new team members on Starbucks recipes, equipment use, and service standards.
    • Provide real-time feedback and reinforcement to maintain high performance and team morale.
  • Operational Excellence
    • Execute opening and closing duties, including cash handling, till counts, and safe deposits.
    • Maintain inventory levels by monitoring stock, ordering supplies, and ensuring proper product rotation.
    • Enforce health, safety, and sanitation guidelines to ensure a clean and safe environment for guests and staff.
  • Guest Experience
    • Create the Starbucks Experience by anticipating guest needs and connecting with customers.
    • Resolve guest issues or complaints promptly and professionally, negotiating accommodations when necessary.
    • Ensure all beverages and food products are prepared consistently according to Starbucks recipe and presentation standards.
  • Hotel Integration
    • Represent the Starbucks outlet in hotel-wide meetings and training sessions.
    • Adhere to Hilton’s core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now (H.I.L.T.O.N.).
    • Coordinate with other hotel departments (e.g., front desk, events) to manage guest flow and special requests.

Qualifications & Requirements:
  • Experience: At least 6 months of customer service experience; previous barista and supervisory/leadership experience in a hospitality or retail setting is strongly preferred.
  • Skills: Strong communication, multitasking, and problem-solving abilities.
  • Technical: Proficiency with POS systems and basic math for cash management.
  • Physical: Ability to stand for extended periods and lift up to 40–50 pounds.
  • Availability: Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays.
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